How Paid Ads Increased Conversions for a Physical Therapy Clinic in 6 Months

With proper keyword targeting, keyword bidding, and improved ad copies, the client was able to drive consistent phone call conversions, improve their clickthrough rate, and generate more clicks without overspending on their monthly paid ads budget. Learn how my paid ads strategy helped them bring more value to their business.

The client is a clinic offering physical therapy, pain reduction, and injury recovery treatments. Serving patients within their community, the client has established a solid patient base in their location and maintained their reputation as a renowned physical rehabilitation clinic.

Objectives

With medical industries entering into the digital space, physical rehabilitation offices are upping their strategies to be more visible to their audience. This prompted the client to approach my agency partner to help them improve their overall presence. The goal of their paid ads campaign centered on the following:

Retain their online presence within their target location

Increase the number of their phone call inquiries

Improve their conversions and get more inquiries from search results

Key Challenges

The client is no stranger to the opportunities available in the digital landscape. While they’ve employed different strategies to maintain visibility, the client has encountered a few bumps in the road that affected their performance:

Little Impact from Their Existing Paid Ads Campaigns

The client has previous experience in Google Ads. However, upon diving into their account, I found that their existing paid ad campaigns are not optimized for conversions. This means the client is getting little to no impact on their ads.

Limited Budget Allocation on Top Performing Services

Looking into their Google Ads campaign setup, I found they have multiple service ad groups in a single campaign. This, in turn, limits the client from making the best use of their budget allocation on top-performing services.

No Visibility Over Conversions

The client has a contact form on their website but doesn’t have a Thank You page as confirmation for every inquiry they receive. This limits their ability to track form submissions.

My Turnkey Solutions

Proper Campaign Setup

The first thing I did was to set up their Google Ads campaigns properly. I segmented their campaigns into the following: General Ortho, Knee, Shoulder, Hip, Foot & Ankle, Sports Medicine, Hand, Wrist, Elbow, Pediatric Ortho, and Joint Replacement. I also implemented the following:

Keyword Bidding: I used Manual CPC to have higher control of my bids for the client’s target keywords.

Expanded Text Ads: I added two sets of Expanded Text Ads per ad group for A/B testing. The ad group that yields better results will be retained, while new ad copy variations will be further created and optimized based on the A/B test.
Extensions: I implemented Callouts, Sitelinks, Structured Snippets, and Call extensions on their ads.

Optimizing their Paid Ads Campaigns

Following the best practices, I recommended my PPC strategy in optimizing the client’s Google Search Ads. This includes the following:

Proper Keyword Targeting: I added keywords that are not related to the business as negative keywords. Most of these keywords include the terms DIY, video, training, and how-to.
Bid Adjustments: I made bid adjustments to mobile devices for the reason that I can only track Phone Call inquiries for their Google Ads account.
Setting to Maximize Conversions: Once I was able to get data on conversions, I switched bidding to Maximize Conversions. This automatically sets bids to help the client get more conversions from their paid ads budget.
Campaign adjustments: Based on the performance of their ads in the last three months, I paused ad groups with the least performing keywords in terms of conversions but with a high cost per click.

RESULTS

Within just six months since they started their paid ads campaign, the client started showing improvements in their conversion performance. I also improved and maintained a consistent clickthrough rate for their campaigns.

More of their notable improvements include:

Consistent Phone Call conversions to their website in six months of running the campaigns
The peak CTR performance reached as high as 6.11%, which is 2 times higher than industry standards
The average CPC became lower by 18.25%, allowing me to generate more clicks with the same monthly spend and bring more value to the client

CONCLUSION

With my continuous optimization and tracking of their paid ad performance, the client was able to drive more conversions and further increase their customer base. As paid ads require thorough monitoring, my partner continued to offer them guidance in how they can strengthen their online presence and make sure every dollar they spend on their ads delivers results for their business.

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